Display Tender LB000004
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- Melissa Knights
- Office: +61 (07) 30002278
With increasing responsibilities local government authorities are under pressure to continually assess opportunities to reduce costs and ensure their long-term sustainability. A number of high volume transactional processes that are currently performed within councils have been identified for improvement through either a council-led shared services approach, a partnership approach with an external provider or a joint venture approach. Customer Contact Centre Services has been identified as one such transactional process ideal for efficiency improvement within the local government market.
This tender is one of a number of similar tenders (Rates, Accounts Receivable/ Accounts Payable, Payroll, Implementation Consultancy Services) invited by Local Buy, within the area of Transactional Processing Services. It is intended to qualify the abilities of potential providers to comprehensively supply customer contact centre services to Queensland Local Government. If it is within the capacity of a provider to provide more than one service this should be identified in the appropriate area of the tender response.
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